Refund Policy

We want every engagement to be a positive experience. This policy outlines the refund and cancellation terms for each type of service offered by Ashik N M. Please read it carefully before making a purchase.

To request a refund or discuss a dispute, contact us at ashikagumbe@gmail.com within the timeframe specified below.

• Before work begins: the deposit is fully refundable if you cancel within 48 hours of payment and before any work has commenced.
• After work begins: the deposit is non-refundable. You will be invoiced for all work completed up to the cancellation date.
• On delivery: the final payment is non-refundable once the completed deliverables have been handed over and accepted.
• If we fail to deliver the agreed scope within the agreed timeframe and do not provide a revised timeline, you are entitled to a pro-rata refund for the undelivered portion.

• Cancellation 48+ hours before the session: full refund or credit toward a rescheduled session.
• Cancellation within 48 hours: 50% refund; the remaining 50% is retained as a late-cancellation fee.
• No-shows: no refund.
• If we need to cancel a session, a full refund or rescheduling will be offered at your preference.

• Retainer agreements require 30 days written notice to cancel.
• The current billing month is non-refundable; no charges will be made after the notice period expires.
• Unused hours within a retainer month do not carry over and are not refunded.

• Due to the digital nature of our products, all sales are final once the product has been downloaded or accessed.
• Exception — defective products: if the product does not function as described and we are unable to resolve the issue within 7 business days of your report, a full refund will be issued.
• Refund requests must be submitted within 7 days of purchase.

Email us at ashikagumbe@gmail.com with the subject line "Refund Request" and include:

• Your name and email used at purchase.
• The invoice or order number.
• A brief description of the reason for your request.

We will respond within 3 business days. Approved refunds are processed via the original payment method (Stripe) and typically appear within 5–10 business days depending on your bank.

If you are unsatisfied with the outcome of a refund request, please let us know and we will do our best to reach a fair resolution. We believe most issues can be resolved through honest communication.